Camera or Microphone Not Working

Fix common camera and microphone issues that can occur during Whirl video interview sessions.

Camera or Microphone Not Working

Having trouble with your camera or mic during a Video Mode session? Here are the most common fixes.

Step 1: Check Browser Permissions

The most common cause is blocked browser permissions.

Chrome:

1. Click the 🔒 lock icon in the address bar
2. Find Camera and Microphone
3. Set both to Allow
4. Refresh the page

Safari:

1. Go to Safari > Settings for This Website
2. Allow Camera and Microphone
3. Refresh the page

Firefox:

1. Click the camera icon in the address bar
2. Remove the blocked permission
3. Refresh and allow when prompted again

Step 2: Check System Permissions

Your operating system may be blocking browser access.

macOS: System Settings > Privacy & Security > Camera (and Microphone) — make sure your browser is listed and enabled.

Windows: Settings > Privacy > Camera (and Microphone) — make sure "Allow apps to access your camera" is on.

Step 3: Check for Conflicting Apps

Another app may be using your camera or microphone. Close video conferencing apps like Zoom, Teams, or Google Meet before starting a Whirl session.

Step 4: Try a Different Browser

Chrome and Edge typically have the best WebRTC support. If you're on Safari or Firefox and having issues, try switching to Chrome.

Step 5: Restart Your Browser

Close all browser windows completely and reopen. Sometimes this clears permission caches.

Still Not Working?

Contact us at support@whirlinterview.com and include your browser version and operating system.

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